Cancellation and Refund Policy

At Rose Heart Healing, appointment times are reserved exclusively for each client. This policy helps ensure fairness, protects the Practitioner’s time, and allows opportunities for other clients to book appointments.

By booking an appointment, you agree to the following cancellation and refund terms.

Appointment Bookings

Appointments may be booked online, by email, telephone, or other agreed methods.

Appointments are considered confirmed once payment, deposit, or booking confirmation has been received.

Cancellation by the Client

More than 48 Hours' Notice

If you cancel your appointment more than 48 hours before the scheduled appointment time, you may choose either:

  • A full refund; or

  • To transfer your payment to a future appointment.

Between 24 and 48 Hours' Notice

If you cancel between 24 and 48 hours before your appointment:

  • Your payment may be transferred to a new appointment date on one occasion; or

  • A refund may be issued less any non-refundable booking or administration fees.

Less than 24 Hours' Notice

Appointments cancelled with less than 24 hours' notice are non-refundable.

This is because it is unlikely that the appointment space can be offered to another client at short notice.

Missed Appointments (No-Show)

If you do not attend your appointment and have not provided notice of cancellation:

  • No refund will be given.

  • The full appointment fee remains payable.

  • Future bookings may require payment in advance.

Late Arrivals

If you arrive late for your appointment:

  • The session will finish at the originally scheduled time.

  • The full appointment fee remains payable.

  • If arrival is so late that treatment cannot reasonably be provided, the appointment may be treated as a late cancellation and no refund will be issued.

Packages and Prepaid Programmes

Where multiple sessions are purchased as part of a package, programme, or course:

  • Individual sessions within the package remain subject to the cancellation terms above.

  • Unused sessions may be transferred to another date with appropriate notice.

  • Refund requests for partially completed programmes will be considered on a case-by-case basis.

  • Completed sessions will be charged at their standard individual session rate before any refund is calculated.

Exceptional Circumstances

Rose Heart Healing understands that emergencies can arise unexpectedly.

Requests for cancellation outside the standard policy due to circumstances such as:

  • Serious illness

  • Family emergency

  • Bereavement

  • Severe weather or travel disruption

may be considered at the Practitioner's discretion.

Supporting information may be requested where appropriate.

Cancellation by the Practitioner

If Rose Heart Healing needs to cancel or reschedule an appointment due to illness, emergency, or unforeseen circumstances, clients will be offered:

  • An alternative appointment; or

  • A full refund of any fees already paid.

The Practitioner shall not be liable for any indirect costs incurred by the Client as a result of cancellation.

Refund Processing

Where a refund is approved:

  • Refunds will be processed using the original payment method wherever possible.

  • Refunds will normally be issued within 7–14 working days.

  • Any transaction or administration fees incurred by Rose Heart Healing may be deducted where legally permissible.

Acceptance of Policy

By booking an appointment with Rose Heart Healing Sanctuary, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.https://rosehearthealing/policies/refundandcancellationpolicy